Work Demands-Burnout and Job Engagement-Job Satisfaction Relationships: Teamwork as a Mediator and Moderator
DOI:
https://doi.org/10.3889/oamjms.2015.024Keywords:
Teamwork, work demands, burnout, job engagement, job satisfactionAbstract
BACKGROUND: Few studies have examined teamwork as mediator and moderator of work demands-burnout and job engagement-job satisfaction relationships in healthcare workers (HCWs) in South-East Europe.
AIM: To assess mediation and moderation effect of teamwork on the relationship between independent (work demands or job engagement) and dependent (burnout or job satisfaction) variables.
METHODS: Work demands, burnout, job engagement, and job satisfaction were measured with Hospital Experience Scale, Maslach Burnout Inventory, Utrecht Work Engagement Scale, and Job Satisfaction Survey, respectively. Hospital Survey on Patient Safety Culture was used for assessment of teamwork. In order to examine role of teamwork as a mediating variable we fit series of regression models for burnout and job satisfaction. We also fit regression models predicting outcome (burnout or job satisfaction) from predictor (work demands or job engagement) and moderator (teamwork) variable.
RESULTS: Teamwork was partial mediator of work demands-burnout relationship and full mediator of job engagement-job satisfaction relationship. We found that only job engagement-job satisfaction relationship was moderated by teamwork.
CONCLUSIONS: Occupational health services should target detection of burnout in HCWs and implementation of organizational interventions in hospitals, taking into account findings that teamwork predicted reduced burnout and higher job satisfaction.
Downloads
Metrics
Plum Analytics Artifact Widget Block
References
Committee on Quality of Health Care in America, Institute of Medicine. Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academy Press, 2001.
Karadzinska-Bislimovska J, Basarovska V, Mijakoski D, Minov J, Stoleski S, Angeleska N, Atanasovska A. Linkages between workplace stressors and quality of care from health professionals’ perspective - Macedonian experience. Br J Health Psychol. 2014;19(2):425-41. DOI: https://doi.org/10.1111/bjhp.12040
International Labour Organization, International Occupational Safety and Health Information Centre. Hazard datasheets on occupations (HDO). Geneva, Switzerland: International Labour Organization (ILO), International Occupational Safety and Health Information Centre (CIS), 2000. http://www.ilo.org/. Page reviewed 2012. Page updated 2014. Accessed December 26, 2014.
National Institute for Occupational Safety and Health. CDC resources page. Centers for Disease Control and Prevention Web site. Healthcare workers. http:// http://www.cdc.gov/niosh/topics/healthcare/. Page reviewed January 6, 2012. Page updated May 5, 2014. Accessed December 26, 2014.
National Institute for Occupational Safety and Health. Stress at work (DHHS [NIOSH] publication no. 99-101). Cincinnati, OH: National Institute for Occupational Safety and Health, 1999.
Maslach C, Leiter MP. The truth about burnout. San Francisco, CA: Jossey-Bass, 1997.
Leiter MP, Maslach C. Burnout and health. In: Baum A, Revenson T, Singer J, eds. Handbook of health psychology. Hillsdale, NJ: Lawrence Earlbaum, 2000. Retrieved from http://cord.acadiau.ca/publications.html.
Maslach C, Schaufeli WB, Leiter MP. Job burnout. Annu Rev Psychol. 2001;52:397-422.
Schaufeli WB, Bakker AB. Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study. J Organiz Behav. 2004;25:293-315. DOI: https://doi.org/10.1002/job.248
Demerouti E, Bakker A. The Job demands-resources model: Challenges for future research. SA Journal of Industrial Psychology. 2011;37(2):1-9. DOI: https://doi.org/10.4102/sajip.v37i2.974
Demerouti E, Bakker AB, Nachreiner F, Schaufeli WB. The job demands-resources model of burnout. The Journal of Applied Psychology. 2001;86:499-512. DOI: https://doi.org/10.1037/0021-9010.86.3.499
Schaufeli WB, Bakker AB, Van Rhenen W. How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism. Journal of Organizational Behavior. 2009;30:893-917.
Hockey GJ. Compensatory control in the regulation of human performance under stress and high workload: a cognitive-energetical framework. Biological Psychology. 1997;45:73-93. DOI: https://doi.org/10.1016/S0301-0511(96)05223-4
Hackman JR, Oldham GR. Work redesign. Reading, MA: Addison-Wesley, 1980.
Scarnati JT. On becoming a team player. Team Performance Management: An International Journal. 2001;7(1/2):5-10. DOI: https://doi.org/10.1108/13527590110389501
Harris PR, Harris KG. Managing effectively through teams. Team Performance Management: An International Journal. 1996;2(3):23-36. DOI: https://doi.org/10.1108/13527599610126247
Baker DP, Day R, Salas E. Teamwork as an essential component of high-reliability organizations. Health Serv Res. 2006;41(4 Pt 2):1576-98. DOI: https://doi.org/10.1111/j.1475-6773.2006.00566.x
Schaufeli WB, Salanova M, Gonzalez-Roma V, Bakker AB. The measurement of engagement and burnout and: a confirmative analytic approach. Journal of Happiness Studies. 2002;3:71-92. DOI: https://doi.org/10.1023/A:1015630930326
Schaufeli WB, Bakker AB. Werk en welbevinden: Naar een positieve benadering in de Arbeidsen Gezondheidspsychologie (Work and well-being: Towards a positive occupational health psychology). Gedrag & Organisatie. 2001;14:229-53.
Leiter MP, Maslach C. Areas of worklife: a structured approach to organizational predictors of job burnout. Research in Occupational Stress and Well Being. 2003;3:91-134. DOI: https://doi.org/10.1016/S1479-3555(03)03003-8
Rothmann S. Job satisfaction, occupational stress, burnout and work engagement as components of work-related wellbeing. SA Journal of Industrial Psychology. 2008;34(3):11-16. DOI: https://doi.org/10.4102/sajip.v34i3.424
Saks AM. Antecedents and consequences of employee engagement. Journal of Managerial Psychology. 2006;21(7):600-19. DOI: https://doi.org/10.1108/02683940610690169
Sonnentag S, Mojza EJ, Demerouti E, Bakker A. Reciprocal relations between recovery and work engagement: the moderating role of job stressors. Journal of Applied Psychology. 2012;97(4):842-53. DOI: https://doi.org/10.1037/a0028292
Doulougeri K, Montgomery A, Panagopoulou E. The mediating role of teamwork between job demands and job burnout/engagement among residents. Retrieved from http://orcab.web.auth.gr/uploads/898cb90beef2e4b577d8c35578671837.pdf.
Vilà Falgueras M, Cruzate Muñoz C, Orfila Pernas F, Creixell Sureda J, González López MP, Davins Miralles J. Burnout and teamwork in primary care teams. Aten Primaria. 2014;S0212-6567(14):00149-8.
Firth-Cozens J. Cultures for improving patient safety through learning: the role of teamwork. Quality in Healthcare. 2001;10(II):ii26-ii31. DOI: https://doi.org/10.1136/qhc.0100026
O’Mahony N. Nurse burnout and the working environment. Emergency Nurse. 2011;19(5):30-7. DOI: https://doi.org/10.7748/en.19.5.30.s10
Maslach C, Schaufeli WB, Leiter MP. Job burnout. Annu Rev Psychol. 2001;52:397-422. DOI: https://doi.org/10.1146/annurev.psych.52.1.397
Powell L. Conducting hospital employee satisfaction surveys. Practical Step-by-Step Information for Assessing Employee Perceptions. Boise, ID: Mountain States Group, Inc., 2001.
Vahey DC, Aiken LH, Sloane DM, Clarke SP, Vargas D. Nurse burnout and patient satisfaction. Med Care. 2004;42(2):II57-II66. doi:10.1097/01.mlr.0000109126.50398.5a DOI: https://doi.org/10.1097/01.mlr.0000109126.50398.5a
Bishop M. Work engagement of older registered nurses: the impact of a caring-based intervention. Journal of Nursing Management. 2013;21(7):941-49. DOI: https://doi.org/10.1111/jonm.12182
Gabr H, El-Shaer AM. Head nurses' job demands and resources and its relationship with their work engagement at Mansoura University Hospitals. Public Policy and Administration Research. 2013;3(4):33-42.
Schaufeli WB, Bakker AB, Van Rhenen W. How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism. Journal of Organizational Behavior. 2009;30:893-917. DOI: https://doi.org/10.1002/job.595
Orgambi’dez-Ramos A, Borrego-Ale’s Y, Mendoza-Sierra I. Role stress and work engagement as antecedents of job satisfaction in Spanish workers. Journal of Industrial Engineering and Management. 2014;10(1):360-72. DOI: https://doi.org/10.3926/jiem.992
Alarcon GM, Lyons JB. The relationship of engagement and job satisfaction in working samples. Journal of Psychology. 2011;145(5):463-80. DOI: https://doi.org/10.1080/00223980.2011.584083
Simpson MR. Engagement at work: a review of the literature. International Journal of Nursing Studies. 2009;46(7):1012-24. DOI: https://doi.org/10.1016/j.ijnurstu.2008.05.003
Dubreuil P, Laughrea M, Morin AJS, Courcy F, Loiselle O. Role stressors and burnout: effects of social relationships. International Journal of Business and Management. 2009;4(9):3-16. DOI: https://doi.org/10.5539/ijbm.v4n9p3
Downloads
Published
How to Cite
Issue
Section
License
http://creativecommons.org/licenses/by-nc/4.0
