Satisfaction of Residents in the Social Care Institution Elderly Home Moste-Polje in Ljubljana, Slovenia

Abstract

BACKGROUND: Introduction: In order to provide safe, effective and quality care for the elderly, satisfaction surveys in care homes play a key role in assessing the quality of care and improving the overall treatment of residents, so we wanted to obtain the views and feedback of residents on their satisfaction with their stay in the home.

METHODS: The aim of the study was to determine the residents' satisfaction with the services provided by the eldary home Moste-Polje in Ljubljana, Slovenia. An anonymous survey was conducted in 2023 among 37 residents living in the social care institution. We used a diagnostic survey method and a questionnaire technique. Descriptive statistics were used to present demographic data with percentages for categorical variables and means and standard deviations for numerical variables.

RESULTS: In the questions about satisfaction with the services of the individual services, the residents rated the social services (AS=4.5, ST.N=0.61), the nursing services (AS=4.3, ST.N=0.75), the technical maintenance services (AS=4.2, ST.N=0.68) and the outpatient clinic (AS=4.1, ST.N=0.95) the highest on average. The attitude of the staff towards the residents (AS=4.1, ST.N=0.75), the cleanliness and tidiness of the home (AS=4.1, ST.N=0.78) were also rated highly. The home's diet (AS=3.4, ST.N=1.06), the availability and range of home activities (AS=3.9, ST.N=0.81 ) were rated lower. The ability to express criticism was evaluated with a score of (AS=3.3, ST.N=1.22 ). The ability to express criticism was rated with a score of (AS=3.3, ST.N=1.22).

CONCLUSION: The results of the survey showed that residents are largely satisfied with their stay in the home, but would like to see minor changes in some areas. The findings showed that improving services requires mutual cooperation between residents and staff, as well as management. In this way, the quality of life can be improved, leading to greater satisfaction of the residents living in the Homes for the Elderly.