The Effects of Public Service Motivation to Medical Specialist’s Organizational Citizenship Behavior at Haji Makassar Hospital and Kota Makassar Hospital

Asmaryadi Asmaryadi; Syahrir A. Pasinringi; Lalu M. Saleh; Anwar Mallongi

doi:10.3889/oamjms.2020.5221

Authors

Asmaryadi Asmaryadi Department of Hospital Management Administration, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia
Syahrir A. Pasinringi Department of Hospital Management Administration, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia
Lalu M. Saleh Department of Occupational Health and Safety, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia
Anwar Mallongi Department of Environmental Health, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia

DOI:

https://doi.org/10.3889/oamjms.2020.5221

Keywords:

Public Service Motivation, Organizational Citizenship Behavior, Hospital, Medical Specialists

Abstract

BACKGROUND: Public service motivation (PSM) aims to underline the individual appreciation associated with public interest. If PSM is connected with organizational citizenship behavior (OCB), then the effectiveness is expected to be manifested in the increase of service quality.

AIM: This study aimed to analyze the effect of PSM to the medical specialist’s OCB of Haji Makassar Regional Public Hospital and Makassar Regional Public Hospital.

METHODS: This research is quantitative research using analytic observational design with cross-sectional approach. The population in this research are all medical specialists at Haji Makassar Regional Public Hospital and Makassar Regional Public Hospital with the total of 72 people. Meanwhile, the samples of medical specialists in this research are exhaustive sampling. This research uses questionnaires and the data are tested using logistic regression test.

RESULTS: The logistic regression test shows that there is an effect of PSM on OCB (p = 0.000). This research is expected to be an input for hospital management to pay attention about the human resources, in this case medical specialist so that in the future, it will create good quality services.

CONCLUSION: Based on the research conducted, it can be concluded that there is an effect between PSM and the doctor’s OCB at Haji Regional Public Hospital and Makassar Regional Public Hospital. The higher the doctor’s PSM is then the OCB will be higher too to doctors in Haji Regional Public Hospital and Makassar Regional Public Hospital.

Downloads

Download data is not yet available.

Metrics

Metrics Loading ...

Plum Analytics Artifact Widget Block

References

Presiden RI. Undang-Undang No. 44 Tentang Rumah Sakit Tahun 2009. Lembaran Negara RI Tahun 2009. Jakarta: Sekretariat Negara; 2009. https://doi.org/10.14710/mmh.44.3.2015.356-363

Puspita I. Hubungan Persepsi Pasien Tentang Kualitas Pelayanan Dengan Citra Rumah Sakit Umum Daerah Kabupaten Aceh Tamiang (Tesis). Medan: Universitas Sumatera Utara; 2009. https://doi.org/10.25311/keskom.vol4.iss3.267

Robbins SP, Judge TA. Perilaku Organisasi (Kedua Bela). Jakarta: Salemba Empat; 2008.

Andrew S, Cazarez FL. Mediating effects of organizational citizenship behavior on organizational performance: Empirical analysis of public employees in Guadalajara, Mexico. EconoQuantum. 2015;12(2):71-92. https://doi.org/10.18381/eq.v12i2.4861

Houston DJ. Walking the walk of public service motivation: Public employees and charitable gifts of time, blood, and money. J Public Adm Res Theory. 2005;16(1):67-86. https://doi.org/10.1093/jopart/mui028

Mazurenko O, O’Connor SJ. The impact of physician job satisfaction on the sustained competitive advantage of health care organizations. J Manag Policy Pract. 2012;13(4):21-34.

Perry JL. Bringing society in: Toward a theory of public-service motivation. J Public Adm Res Theory. 2000;10(2):471-88. https://doi.org/10.1093/oxfordjournals.jpart.a024277

Ariani DW. Relationship personality, job satisfaction, organizational commitment and organizational citizenship behavior of service industries in Indonesia. Res J Bus Manag. 2014;8(3):262-83. https://doi.org/10.3923/rjbm.2014.262.283

Organ DW. Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington: Lexongton Books; 1988.

Perry JL. The motivational bases of public service: Foundations for a third wave of research. Asia Pac J Public Adm.2014;36(1):34-47. https://doi.org/10.1080/23276665.2014.892272

Dekas KH, Bauer T, Welle B, Kurkoski J, Sullivan S. A review and qualitative investigation of OCBs. Acad Manag Learn Educ. 2013;27(3):219-37. https://doi.org/10.5465/amp.2011.0097

Kim S, Vandenabeele W, Wright BE, Bogh L. Investigating the structure and meaning of public service motivation across populations: Developing an international instrument and addressing issues of measurement invariance. Public Adm Res. 2013;23:79-102. https://doi.org/10.1093/jopart/mus027

Ferdousipour L. The relationship among public service motivation, civic-organization behavior (OBC), and service quality. Iran J Manag Stud. 2016;9(1):1-20.

Wright BE, Pandey SK. Public service motivation and the assumption of person-organization fit: Testing the mediating effect of value congruence. Adm Soc. 2008;40(5):502-21. https://doi.org/10.1177/0095399708320187

Cun X. Public service motivation and job satisfaction, organizational citizenship behavior an empirical study based on the sample of employees in Guangzhou Public sectors. Chin Manag Stud. 2012;6(2):330-40. https://doi.org/10.1108/17506141211236758

Kim S. Public service motivation and organizational citizenship behavior in Korea. Int J Manpow. 2006;27(8):722-40. https://doi.org/10.1108/01437720610713521

Kaiser LC. Mehr marketing in sozialleistungsbereich. Public Market. 2012;16(2):11-2.

Widyananda A, Emilisa N, Pratana R. Pengaruh public service motivation terhadap job satisfaction dan organizational citizenship behavior pada Pegawai Badan Pusat Statistik. J Ekon. 2014;5(1):13-24.

Steen T. Not a government monopoly: The private, nonprofit, and voluntary sectors. In: Perry Jl, Hondeghem A, editors. Motivation in Public Management. New York: Oxford University Press; 2008. p. 213-4.

Christensen RK, Whiting SW, Im T, Rho E, Stritch JM, Park J. Public service motivation, task, and non-task behavior: A performance appraisal experiment with Korean MPA and MBA students. Int Public Manag J. 2013;16(1):28-52. https://doi.org/10.1080/10967494.2013.796257

Mohammed A, Mostafa S, Leon-Cazares F, Mohammed A, MostafaS. Public service motivation and organizational performance in Mexico: Testing the mediating effects of organizational citizenship behaviors. Int J Public Adm. 2016;39(1):40-8. https://doi.org/10.1080/01900692.2015.1015556

Shim DC, Faerman S. Government employee’s organizational citizenship behavior: The Impacts of public service motivation, organizational identification, and subjective OCB norms. Int Public Manag J. 2015;20(1):531-59. https://doi.org/10.1080/10967494.2015.1037943