Real Time Telephone Application Use for Consultation in Emergency Medical Services

Korakot Apiratwarakul; Takaaki Suzuki; Ismet Celebi; Somsak Tiamkao; Vajarabhongsa Bhudhisawasdi; Dhanu Gaysonsiri; Kamonwon  Ienghong

doi:10.3889/oamjms.2021.6150

Authors

Korakot Apiratwarakul Department of Emergency Medicine, Faculty of Medicine, Khon Kaen University, Khon Kaen, Thailand; Integrated Emergency Medical Services and Pre-hospital Care Research Group, Faculty of Medicine, Khon Kaen University, Khon Kaen, Thailand https://orcid.org/0000-0002-1984-0865
Takaaki Suzuki Department of Emergency and Critical Care Medicine, University of Tsukuba Hospital, Tsukuba, Japan
Ismet Celebi Department of Paramedic, Gazi University, Ankara, Turkey
Somsak Tiamkao Department of Medicine, Faculty of Medicine, Khon Kaen University, Khon Kaen, Thailand
Vajarabhongsa Bhudhisawasdi Department of Emergency Medicine, Faculty of Medicine, Khon Kaen University, Khon Kaen, Thailand
Dhanu Gaysonsiri Integrated Emergency Medical Services and Pre-hospital Care Research Group, Faculty of Medicine, Khon Kaen University, Khon Kaen, Thailand; Department of Pharmacology, Faculty of Medicine, Khon Kaen University, Khon Kaen, Thailand
Kamonwon Ienghong Department of Emergency Medicine, Faculty of Medicine, Khon Kaen University, Khon Kaen, Thailand; Integrated Emergency Medical Services and Pre-hospital Care Research Group, Faculty of Medicine, Khon Kaen University, Khon Kaen, Thailand https://orcid.org/0000-0003-0328-4128

DOI:

https://doi.org/10.3889/oamjms.2021.6150

Keywords:

Emergency Medical Services, Telephone, Communication

Abstract

BACKGROUND: Emergency medical services (EMS) are an operation that requires speed and prompt decision-making to provide patients treatment and rescue them from crisis. A telephone application was created to be a communication channel. However, the effectiveness of EMS consulting via telephone application has not been well studied.

AIM: The aim of this study was to describe the use of real-time telephone application use for consultation in EMS.

METHODS: A cross-sectional, single EMS centered study at Srinagarind Hospital in Thailand. Data were gathered from LINE^® Application under the name of “Current training EMKKU” and the EMS database throughout 2020-2021.

RESULTS: A total of 11550 messages with 6221 general text; messages were not involved in patients’ consultant (53.86%). The consultation mostly took place during the afternoon shifts (4PM to 0AM) accounted for 45.11%. We found that Thursday (19.63%) was the day with most frequent consulting services, followed by Tuesday (16.05%) and Friday (16.03%) regarding the consultation. There were 45 active users in the LINE^® Application under the name of “Current training EMKKU”. The mean age of the participants was 32.10±5.60 years, and 51.11% (n = 23) of them was female.

CONCLUSIONS: The real-time telephone application is used for consultation related to patients' symptoms during EMS operations and ER patient care was most commonly in the afternoon and on Thursdays and Tuesdays.

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