Correlation between Emotional Intelligence and Nurse Work Stress in Hospitalization Services, Undata Hospital

Muhammad Ryman Napirah; Vidyanto Untad; Siti Alfani

doi:10.3889/oamjms.2021.6935

Authors

Muhammad Ryman Napirah Department of Health Administration and Policy, Faculty of Public Health, Tadulako University, Palu, IndonesiaDepartment of Health Administration and Policy, Faculty of Public Health, Tadulako University, Palu, Indonesia
Vidyanto Untad Department of Health Administration and Policy, Faculty of Public Health, Tadulako University, Palu, IndonesiaDepartment of Health Administration and Policy, Faculty of Public Health, Tadulako University, Palu, Indonesia
Siti Alfani Department of Health Administration and Policy, Faculty of Public Health, Tadulako University, Palu, Indonesia

DOI:

https://doi.org/10.3889/oamjms.2021.6935

Keywords:

Emotional intelligence, Hospitalization services, Nurse, Work stress

Abstract

BACKGROUND: The high work demands on nurses in their work, the greater the possibility of a nurse experiencing work stress.

AIM: This study aimed to determine the relationship between self-awareness, self-regulation, self-motivation, empathy, and social skills with the work stress among nurses in the hospitalization services of Undata Hospital, Central Sulawesi Province.

METHOD: It was a quantitative research with a cross-sectional approach and using the accidental sampling method. Data were collected by a questionnaire with a Likert scale and the WHO DASS questionnaire toward 63 respondents and statistically analyzed using the Chi-square test.

RESULTS: A relationship between self-awareness (p = 0.034), self-management (p = 0.044), self-motivation (p = 0.012), empathy (p = 0.021), and social skills (p = 0.026) with work stress among nurses in hospitalization services of Undata Hospital, Central Sulawesi Province.

CONCLUSION: Emotional intelligence affects the nurses’ work stress in a hospital during work implementation.

Downloads

Download data is not yet available.

Metrics

Metrics Loading ...

Plum Analytics Artifact Widget Block

References

Saleh A, Ramly M, Gani MU, Suriyanti S. Factors affecting the job satisfaction and performance of nurses private hospitals Class B in Makassar. Int J Sci Technol Res. 2016;5(10):74-83.

Goleman D. Emotional Intelligence: Kecerdasan Emosional Mengapa EI Lebih Penting Daripada IQ. Jakarta: Gramedia Pustaka Utama; 2007.

Selye H. Stress without Distress. New York: Signet Books; 1975. DOI: https://doi.org/10.1007/978-1-4684-2238-2_9

Afnuhazi R. The relationship between emotional intelligence and work stress of nurses in the Ambun Suri Hospital Dr. Achmad Mochtar Bukittinggi. J Akademika Baiturrahim Jambi. 2019;8(1):126-34. DOI: https://doi.org/10.36565/jab.v8i1.110

Berland A, Natvig GK, Gundersen D. Patient safety and job-related stress: A focus group study. Intensive Crit Care Nurs. 2008;24(2):90-7. https://doi.org/10.1016/j.iccn.2007.11.001 Mid:18096388 DOI: https://doi.org/10.1016/j.iccn.2007.11.001

Bakr MM, Safaan SM. Motional intelligence: A key for nurses’ performance. J Am Sci. 2012;8(11):385-93.

Muhsinin SZ, Suryani S. Hubungan Kecerdasan Emosional dengan Tingkat Stres Kerja Perawat di Ruang Rawat Inap RS PKU Muhammadiyah Yogyakarta. Yogyakarta: Universitas Aisyiyah Yogyakarta; 2009. Available from: https://www.lib.unisayogya.ac.id [Last accessed on 2021 Jul 23].

Kementerian Kesehatan RI. Infodatin: Situasi Tenaga Keperawatan. Jakarta: Kementerian Kesehatan RI; 2017.

Dinkes Sulteng. Profil Kesehatan Provinsi Sulawesi Tengah Tahun 2017. Palu: Dinas Kesehatan Sulawesi Tengah; 2018.

Crawford JR, Henry JD. The depression anxiety stress scales (DASS): Normative data and latent structure in a large non-clinical sample. Br J Clin Psychol. 2003;42(2):111-31. https://doi.org/10.1348/014466503321903544 PMid:12828802 DOI: https://doi.org/10.1348/014466503321903544

Rakhshani T, Motlagh Z, Beigi V, Rahimkhanli M, Rashki M. The relationship between emotional intelligence and job stress among nurses in Shiraz, Iran. Malays J Med Sci. 2018;25(6):100-9. https://doi.org/10.21315/mjms2018.25.6.10 PMid:30914883 DOI: https://doi.org/10.21315/mjms2018.25.6.10

Satrianegara MF, Aeni S, Rizal NI. Hubungan kecerdasan emosional terhadap perilaku organisasi perawat di rawat inap rumah sakit islam faisal kota makassar tahun 201. Al-Sihah Public Health Sci J. 2017;9(1):55-62. Available from: http://www.journal.uin-alauddin.ac.id/index.php/al-sihah/article/view/3147 [Last accessed on 2021 Jul 23].

Sastrawinata H. Pengaruh kesadaran diri, pengaturan diri, motivasi, empati, dan keterampilan sosial terhadap kinerja auditor pada kap di kota palembang. SOSIALITA. 2011;1(2):1-19. Available from: http://www.jurnal.ubl.ac.id/index.php/JIA/article/view/359 [Last accessed on 2021 Jul 23].

Tagoe T, Quarshie EN. The relationship between emotional intelligence and job satisfaction among nurses in Accra. Nurs Open. 2017;4(2):84-9. https://doi.org/10.1002/nop2.70 PMid:28286664 DOI: https://doi.org/10.1002/nop2.70

Yamani N, Shahabi M, Haghani F. The relationship between emotional intelligence and job stress in the faculty of medicine in Isfahan University of Medical Sciences. J Adv Med Educ Prof. 2014;2(1):20-6. PMid:25512914

Hayati D, Charkhabi M, Naami A. The relationship between transformational leadership and work engagement in governmental hospitals nurses: A survey study. Springerplus. 2014;3(1):25. https://doi.org/10.1186/2193-1801-3-25 PMid:24455469 DOI: https://doi.org/10.1186/2193-1801-3-25

Ten Hoeve Y, Jansen G, Roodbol P. The nursing profession: Public image, self-concept and professional identity. A discussion paper. J Adv Nurs. 2014;70(2):295-309. https://doi.org/10.1111/jan.12177 PMid:23711235 DOI: https://doi.org/10.1111/jan.12177

Taylor BM. The integrated dynamics of motivation and performance in the workplace. Perform Improv. 2015;54(5):28-37. DOI: https://doi.org/10.1002/pfi.21481

Goleman D. Emotional Intelegence-Kecerdasan Emosional. Jakarta: Gramedia Pustaka Utama; 2015.

Opuni F. An Analysis of the Impact of Emotional Intelligence on Service Quality and Customer Satisfaction in the Telecommunication Sector in Ghana. IJSMMRD. 2015;5(1):37-52.

Napirah RM. Hubungan Kecerdasan Emosional Kepala Ruangan Degan Motivasi Kerja Perawat Di Rsud Sulawesi Tenggara. Makassar: Universitas Hasanudin; 2012.

Al-Faouri I, Al Ali N, Al Shorman B. The influence of emotional intelligence training on nurses’ job satisfaction among Jordanian nurses. Eur J Sci Res. 2014;117(4):486-94.