Self Care Nursing: Teleassessment Nursing with Chatbot Application the Coronavirus Disease-19 Pandemic Period in North Sumatra

Reni Asmara Ariga; Rina Amelia; Sri Budi Astuti; Fajar Amanah Ariga Fajar; Selviani Ariga; Hijrah Purnama Sari Ariga; Nikmah Kemalasari Pane

doi:10.3889/oamjms.2021.7172

Authors

Reni Asmara Ariga Department of Basic and Emergency Nursing, Universitas Sumatera Utara, Medan, Indonesia
Rina Amelia Department of Community Medicine and Public Health, Faculty of Medicine, Universitas Sumatera Utara, Medan, Indonesia https://orcid.org/0000-0002-0419-9622
Sri Budi Astuti Universitas Sumatera Utara, Medan, Indonesia https://orcid.org/0000-0001-8091-9743
Fajar Amanah Ariga Fajar Universitas Sumatera Utara
Selviani Ariga Universitas Sumatera Utara, Medan, Indonesia
Hijrah Purnama Sari Ariga Indonesian Language Education Study Program, Universitas Almuslim, Aceh, Indonesia https://orcid.org/0000-0001-8091-9743
Nikmah Kemalasari Pane Universitas Sumatera Utara, Medan, Indonesia https://orcid.org/0000-0001-8091-9743

DOI:

https://doi.org/10.3889/oamjms.2021.7172

Keywords:

Self Care Nursing, Teleassessment, Chatbot, Pandemic, COVID-19

Abstract

AIM: Patients and families can independently identify health conditions through the chatbot teleassessment nursing application.

METHODS: Design descriptive with a cross-sectional approach. The sampling technique used in this study was a purposive sampling technique. Setting at African Social Research Initiative (ASRI) Wound Care Pancing Medan, North Sumatra. One hundred and forty-seven at ASRI wound care clinic and 107 samples with characteristics that all people who have Android and have a telegram application. Data were processed and carried out by descriptive statistical tests. Tested the use of chatbots on outpatients at the ASRI wound care clinic. Participants are first taught how to use the application. This was carried out for 5 months from March to July by testing the use of a chatbot on outpatients at the ASRI wound care clinic.

RESULTS: The results of research on teleassessment nursing found that 73 respondents (68%) could do it independently and 34 respondents (32%) could not do it due to their first experience of using chatbots, unstable internet networks, not yet proficient in using applications due to age and low educational background. The study also identified the respondent’s ability to make decisions about using health services.

CONCLUSION: The telassessment nursing chatbot application allows patients and families to assess general conditions, danger signs and make decisions to use health services.

TRIAL REGISTRATION TRIAL: Nursing Health Research Ethics Commission University of North Sumatera with number 2165/VI/SP/2020.

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