Exploring Nurses’ Perceptions of their Workload at Coronavirus Disease 2019 Isolation Ward in Jakarta, Indonesia: A Qualitative Study

Tuti Afriani; Tutik Sri Hariyati; Krisna Yetti; Besral Besral

doi:10.3889/oamjms.2022.7282

Authors

Tuti Afriani Department of Basic Science and Fundamental of Nursing, Faculty of Nursing, Universitas Indonesia, Depok, Indonesia https://orcid.org/0000-0002-0831-3883
Tutik Sri Hariyati Department of Basic Science and Fundamental of Nursing, Faculty of Nursing, Universitas Indonesia, Depok, Indonesia
Krisna Yetti Department of Basic Science and Fundamental of Nursing, Faculty of Nursing, Universitas Indonesia, Depok, Indonesia
Besral Besral Department of Biostatistics, School of Public Health, Universitas Indonesia, Depok, Indonesia

DOI:

https://doi.org/10.3889/oamjms.2022.7282

Keywords:

COVID-19, Nurses, Perception of workload, Qualitative study

Abstract

BACKGROUND: Nurses are at the frontline of providing care to patients with COVID-19 and have the greatest potential to be affected by the COVID-19 pandemic. The high number of patients affected by COVID-19 causes an increasing burden on nurses caring for their patients; this has an impact on patient safety. Besides that, many other factors increase the workload of nurses.

AIM: The purpose of this study is explore the workload of nurses, including perceptions and influencing factors..

METHODS: Nine nurses taking care of patients with COVID-19 are selected using purposive sampling at a hospital in Jakarta, Indonesia. Data was collected through semi-structured interview conducted online. Data saturation was achieved after interviewing nine nurses who work at COVID-19 isolation ward. This study adopts the constant comparison analysis developed by Glasser and Strauss.

RESULTS: The paper resulted in eigh categories and four main themes, including distribution of workload, workload increase factors, challenges, and expectations of nurses caring for COVID-19 patients.

CONCLUTION: The findings suggest that leaders and managers need to make policies that are fair to nurses so that they do not burden nurses with non-nursing care. They must also provide sufficient training for new nurses who will be assigned to the COVID-19 isolation ward.

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