Organizational Characteristics, Individual Characteristics, Work Characteristics, and Technological Factors against Culture-Based Care

Agusta Dian Elliana; Nursalam Nursalam; Esti Yunitasari

doi:10.3889/oamjms.2021.7284

Authors

Agusta Dian Elliana Department of Nursing, Faculty of Nursing, Universitas Airlangga, Surabaya, Indonesia
Nursalam Nursalam Department of Nursing, Faculty of Nursing, Universitas Airlangga, Surabaya, Indonesia
Esti Yunitasari Department of Nursing, Faculty of Nursing, Universitas Airlangga, Surabaya, Indonesia

DOI:

https://doi.org/10.3889/oamjms.2021.7284

Keywords:

Nursing management, Quality of nursing work life, Transcultural of nursing

Abstract

The quality of nursing services has a direct impact on the level of client satisfaction. The marketing wave of health services has now changed from the era of service excellence to the era of care with character so that caring behavior is the main principle in the quality of nursing services. This research is a quantitative research using a cross sectional approach. This research has been conducted at the Regional General Hospital Dr. Iskak Tulungagung and the Blambangan Regional General Hospital Banyuwangi. Respondents involved in this study amounted to 180 respondents. The research variables are Organizational Characteristics, Individual Chatacteristics, Work Characteristics, Technological Factors, Culture-based Caring, Quality of Nursing Work Life, and Quality of Nursing Services. The data in this study were analyzed using quantitative analysis techniques using SEM PLS. Organizational characteristics enhance culture-based caring. Individual characteristics enhance culture-based caring. Work characteristics enhance culture-based caring. Technological factors increase culture-based caring.

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