Experience of Workplace Violence from the Patients among Mental Health Nurses in Indonesia: A Mixed Method Study

Iyus Yosep; Helmy Hazmi; Zabidah Putit

doi:10.3889/oamjms.2022.7699

Authors

Iyus Yosep Department of Mental Health, Faculty of Nursing, Universitas Padjadjaran, Sumedang, Indonesia
Helmy Hazmi Department of Nursing, Faculty of Medicine, University of Malaysia Sarawak, Kota Samarahan, Malaysia
Zabidah Putit Department of Community Medicine and Public Health, Faculty of Pharmacy and Nursing, University of Nizwa, Nizwa, Oman

DOI:

https://doi.org/10.3889/oamjms.2022.7699

Keywords:

Workplace violence, Patient and visitor violence, Mental health, Nurses, Mixed method

Abstract

Background: Workplace violence by patients and visitors (PVV) against nurses is regarded a devastating occupational issue around the world. The most frequent perpetrators of violence against nurses were patients, followed by their families and other healthcare professionals.

Aim:This study aimed to use a mixed method to analyze violence by patients and visitors against nurses in mental health hospital in Indonesia. Methods: The 250 mental health nurses at two general public hospitals in Bandung were recruited with stratified convenience sampling by years of working experience. Result: All nurses experienced workplace violence from both patients and their families. At least nurses experienced more than 3 types of violence with the most frequent type of violence were verbal and physical violence. The six themes were emerged including variation of violence in nurse, traumatic impact of violence, impacts of violence on profession, violence not only come form patients but also family, reason of violence, and spiritual coping. Conclussion: It is necessary to prioritize more efficient and approachable methods for nurses to deal with patients’ aggresive behavior, and to establish constant training program.

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