Timekeeping – As a Method of Correcting the Working Hours of General Practitioners

A. A. Mergentay; V. V. Koikov; D. B. Kulov; B. K. Omarkulov; Z. A. Baigozhina; L. M. Stabayeva; Zh. A. Dauletkaliyeva

doi:10.3889/oamjms.2022.9012

Authors

A. A. Mergentay Department for the Development of Medical Education, Republican Center for Healthcare Development, Ministry of Health of the Republic of Kazakhstan, Astana, Kazakhstan
V. V. Koikov NJSC Astana Medical University, Astana, Kazakhstan
D. B. Kulov School of Public Health and Biomedicine, Medical University of Karaganda, Karaganda, Kazakhstan
B. K. Omarkulov Institute for Public Health and Occupational Health, Karaganda Medical University, Karaganda, Kazakhstan
Z. A. Baigozhina Department for the Development of Medical Education, Republican Center for Healthcare Development, Ministry of Health of the Republic of Kazakhstan, Astana, Kazakhstan
L. M. Stabayeva Department of Pathology, Karaganda State Medical University, Karaganda, Kazakhstan
Zh. A. Dauletkaliyeva School of Public Health and Biomedicine, Medical University of Karaganda, Karaganda, Kazakhstan https://orcid.org/0000-0002-4855-2918

DOI:

https://doi.org/10.3889/oamjms.2022.9012

Keywords:

General practitioners, Primary health care, Timekeeping of worktime, GP’s time management

Abstract

AIM: The aim of the study was to study the working time costs of general practitioners (GPs) providing primary health care (PHC) to the population on an outpatient basis, especially during a global pandemic.

METHODS: A temporary study of the workflow of 28 GPs in 14 pilot medical organizations was conducted.

RESULTS: The largest share of the costs of working time of a GP when visiting one patient in outpatient appointments is accounted for working with medical documentation (50.2%). Up to 38.2% of the working time is spent on the main activity when visiting a GP by one patient. For other types of activities – 11.6%.

CONCLUSION: As a result of a time-lapse study of the workflow of GPs providing PHC at an outpatient appointment, the weighted average costs of working time of the GP during a visit by one patient (15.1 ± 0.2 min) were determined.

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References

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