Timekeeping – As a Method of Correcting the Working Hours of General Practitioners

Authors

  • A. A. Mergentay Department for the Development of Medical Education, Republican Center for Healthcare Development, Ministry of Health of the Republic of Kazakhstan, Astana, Kazakhstan
  • V. V. Koikov NJSC Astana Medical University, Astana, Kazakhstan
  • D. B. Kulov School of Public Health and Biomedicine, Medical University of Karaganda, Karaganda, Kazakhstan
  • B. K. Omarkulov Institute for Public Health and Occupational Health, Karaganda Medical University, Karaganda, Kazakhstan
  • Z. A. Baigozhina Department for the Development of Medical Education, Republican Center for Healthcare Development, Ministry of Health of the Republic of Kazakhstan, Astana, Kazakhstan
  • L. M. Stabayeva Department of Pathology, Karaganda State Medical University, Karaganda, Kazakhstan
  • Zh. A. Dauletkaliyeva School of Public Health and Biomedicine, Medical University of Karaganda, Karaganda, Kazakhstan https://orcid.org/0000-0002-4855-2918

DOI:

https://doi.org/10.3889/oamjms.2022.9012

Keywords:

General practitioners, Primary health care, Timekeeping of worktime, GP’s time management

Abstract

AIM: The aim of the study was to study the working time costs of general practitioners (GPs) providing primary health care (PHC) to the population on an outpatient basis, especially during a global pandemic.

METHODS: A temporary study of the workflow of 28 GPs in 14 pilot medical organizations was conducted.

RESULTS: The largest share of the costs of working time of a GP when visiting one patient in outpatient appointments is accounted for working with medical documentation (50.2%). Up to 38.2% of the working time is spent on the main activity when visiting a GP by one patient. For other types of activities – 11.6%.

CONCLUSION: As a result of a time-lapse study of the workflow of GPs providing PHC at an outpatient appointment, the weighted average costs of working time of the GP during a visit by one patient (15.1 ± 0.2 min) were determined.

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References

State Program of Health Care Development of the Republic of Kazakhstan “Densaulyk” for 2016-2019: Approved by the Ministry of Health of the Republic of Kazakhstan. By the Decree of the President of the Republic of Kazakhstan dated; 2018. p. 634. Available from: http://www.adilet.zan.kz/rus/docs/P1800000634 [Last accessed on 2021 Sep 25].

Vechorko VI. Distribution of working time at the outpatient reception of a district general practitioner with a nurse in a Moscow city polyclinic (photochronometric observation). Social Aspects of Public Health. 2018;4:77-28654.

Mergentay A, Kulov DB, Bekembayeva GS, Koikov VV, Omarkulov BK. The analysis of working load of general practitioners in the republic of Kazakhstan. Res J Pharm Technol. 2019;12(5):2283-8. DOI: https://doi.org/10.5958/0974-360X.2019.00381.0

Gadzhiev RS, Agalarova LS. Ways to improve the quality and efficiency of labor of district therapists and general practitioners. Direct Gen Practit. 2017;11:32-9.

Stardubov VI, Son IM, Leonov SA. Methodology for developing standards of time and workload of medical personnel: Method. Moscow, Russia: RECOM; 2013. p. 28.

Mergentay A, Kulov DB, Koikov VV, Omarkulov BK, Sergaliev TS, Imanbayeva G, et al. Study of the basic labor activity of a general practitioner using the time-keeping method on the example of polyclinics of the city of Karaganda, Kazakhstan. Indian J Occup Environ Med. 2021;25:60-2.

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Published

2022-03-25

How to Cite

1.
Mergentay AA, Koikov VV, Kulov DB, Omarkulov BK, Baigozhina ZA, Stabayeva LM, Dauletkaliyeva ZA. Timekeeping – As a Method of Correcting the Working Hours of General Practitioners. Open Access Maced J Med Sci [Internet]. 2022 Mar. 25 [cited 2024 Mar. 29];10(E):1288-93. Available from: https://oamjms.eu/index.php/mjms/article/view/9012

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Public Health Disease Control

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