Servant Leadership and Job Satisfaction and Organizational Commitment: Empirical Evidence from Surabaya Health Care Sector

Sendy Ayu Mitra Uktutias; Sri Iswati; Cholichul Hadi; Fendy  Suhariadi

doi:10.3889/oamjms.2022.9237

Authors

Sendy Ayu Mitra Uktutias Department of Human Resource Development, Postgraduate School, Unversitas Airlangga, Surabaya, Indonesia; Department of Hospital Administration, STIKES Yayasan RS Dr. Soetomo Surabaya, Surabaya, Indonesia
Sri Iswati Department of Human Resource Development, Postgraduate School, Unversitas Airlangga, Surabaya, Indonesia; Department of Accounting, Faculty of Economics and Business, Universitas Airlangga, Surabaya, Indonesia
Cholichul Hadi Department of Human Resource Development, Postgraduate School, Unversitas Airlangga, Surabaya, Indonesia; Department of Industrial and Organizational Psychology, Faculty of Psychology, Universitas Airlangga, Surabaya, Indonesia
Fendy Suhariadi Department of Human Resource Development, Postgraduate School, Unversitas Airlangga, Surabaya, Indonesia; Department of Industrial and Organizational Psychology, Faculty of Psychology, Universitas Airlangga, Surabaya, Indonesia

DOI:

https://doi.org/10.3889/oamjms.2022.9237

Keywords:

Servant leadership, Job satisfaction, Job commitment, Healthcare, Well-being, Surabaya

Abstract

Background: The concept of Servant Leadership has grown as a distinct management style with numerous applications in management research since its inception. It is likely one of the most successful styles for earnest management and for having a good attitude and concern for those around social organizations' well-being and quality of life. Quality human resources are essential to high commitment and satisfaction at work. Satisfy human resources who are committed will take care of the interests of the organization. Because of the practical nature of the problem among in the organization (Klinik Utama Usada Buana), Surabaya personnel, this research is expected to be conducted as an analytic study with a cross-sectional design. Methods: Therefore, data were collected using simple random sampling and then analyzed and interpreted to test the model. Result :The findings demonstrate that servant leadership styles can help people become more committed to their jobs and feel more satisfied. This model's practical and theoretical aspects have been discussed in the relevant sections of this article.

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