Job Demands, Burnout, and Teamwork in Healthcare Professionals Working in a General Hospital that Was Analysed At Two Points in Time
Keywords:Job demands, Burnout, Teamwork, Longitudinal study, Healthcare professionals
AIM: The purpose of the paper was to assess job demands, burnout, and teamwork in healthcare professionals (HPs) working in a general hospital that was analysed at two points in time with a time lag of three years.
METHODS: Time 1 respondents (N = 325) were HPs who participated during the first wave of data collection (2011). Time 2 respondents (N = 197) were HPs from the same hospital who responded at Time 2 (2014). Job demands, burnout, and teamwork were measured with Hospital Experience Scale, Maslach Burnout Inventory, and Hospital Survey on Patient Safety Culture, respectively.
RESULTS: Significantly higher scores of emotional exhaustion (21.03 vs. 15.37, t = 5.1, p < 0.001), depersonalization (4.48 vs. 2.75, t = 3.8, p < 0.001), as well as organizational (2.51 vs. 2.34, t = 2.38, p = 0.017), emotional (2.46 vs. 2.25, t = 3.68, p < 0.001), and cognitive (2.82 vs. 2.64, t = 2.68, p = 0.008) job demands were found at Time 2. Teamwork levels were similar at both points in time (Time 1 = 3.84 vs. Time 2 = 3.84, t = 0.043, p = 0.97).CONCLUSION: Actual longitudinal study revealed significantly higher mean values of emotional exhaustion and depersonalization in 2014 that could be explained by significantly increased job demands between analysed points in time.
Plum Analytics Artifact Widget Block
Maslach C, Leiter MP. The truth about burnout. San Francisco, CA: Jossey-Bass, 1997. PMid:9332965
Leiter MP, Maslach C. Burnout and health. In: Baum A, Revenson T, Singer J, eds. Handbook of health psychology. Hillsdale, NJ: Lawrence Earlbaum, 2000. Retrieved from http://cord.acadiau.ca/publications.html. PMCid:PMC310941
Maslach C, Schaufeli WB, Leiter MP. Job burnout. Annu Rev Psychol. 2001; 52:397-422. https://doi.org/10.1146/annurev.psych.52.1.397 PMid:11148311
Cordes C, Dougherty T. A review and integration of research on job burnout. Acad Manage Rev. 1993; 18:621-659.
Kalliath TJ, O'Driscoll MP, Gillespie DE, Bluedom AC. A test of the Maslach Burnout Inventory in three samples of healthcare professionals. Work & Stress. 2000; 14:35-50. https://doi.org/10.1080/026783700417212
Demerouti E, Bakker AB, Nachreiner F, Schaufeli WB. The job demands-resources model of burnout. J Appl Psychol. 2001; 86:499-512. https://doi.org/10.1037/0021-9010.86.3.499 PMid:11419809
Maslach C, Leiter MP. Early predictors of job burnout and engagement. J Appl Psychol. 2008; 93:498-512. https://doi.org/10.1037/0021-9010.93.3.498 PMid:18457483
Purvanova RK, Muros JP. Gender differences in burnout: A meta-analysis. J Vocat Behav. 2010; 77:168-185. https://doi.org/10.1016/j.jvb.2010.04.006
Hepburn A, Brown S. Teacher stress and management of accountability. Human Relations. 2001; 54(6):691-715. https://doi.org/10.1177/0018726701546001
Kyriacou C. Teacher stress and burnout: An international review. Educational Research. 1987; 29:145-152. https://doi.org/10.1080/0013188870290207
Cooper CL. Life at the Chalkface - Identifying and measuring teacher stress. Br J Educ Psychol. 1995; 65(1):69-71. https://doi.org/10.1111/j.2044-8279.1995.tb01131.x PMid:7727268
International Labour Organization, International Occupational Safety and Health Information Centre. Hazard datasheets on occupations (HDO). Geneva, Switzerland: International Labour Organization (ILO), International Occupational Safety and Health Information Centre (CIS), 2000. http://www.ilo.org/. Page reviewed 2012. Page updated 2014. Accessed August 22, 2017.
National Institute for Occupational Safety and Health. CDC resources page. Centers for Disease Control and Prevention Web site. Healthcare workers. http:// http://www.cdc.gov/niosh/topics/healthcare/. Page reviewed January 13, 2017. Page updated May 14, 2017. Accessed August 22, 2017.
National Institute for Occupational Safety and Health. Stress at work (DHHS [NIOSH] publication no. 99-101). Cincinnati, OH: National Institute for Occupational Safety and Health, 1999.
Schaufeli WB, Bakker AB. Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study. J Organiz Behav. 2004; 25:293-315. https://doi.org/10.1002/job.248
Demerouti E, Bakker A. The Job demands-resources model: Challenges for future research. SA Journal of Industrial Psychology. 2011; 37(2):1-9. https://doi.org/10.4102/sajip.v37i2.974
Schaufeli WB, Bakker AB, Van Rhenen W. How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism. J Organ Behav. 2009; 30:893-917. https://doi.org/10.1002/job.595
Scarnati JT. On becoming a team player. Team Performance Management: An International Journal. 2001; 7(1/2):5-10. https://doi.org/10.1108/13527590110389501
Harris PR, Harris KG. Managing effectively through teams. Team Performance Management: An International Journal. 1996; 2(3):23-36. https://doi.org/10.1108/13527599610126247
Baker DP, Day R, Salas E. Teamwork as an essential component of high-reliability organizations. Health Serv Res. 2006; 41(4 Pt 2):1576-1598. https://doi.org/10.1111/j.1475-6773.2006.00566.x PMid:16898980 PMCid:PMC1955345
Schaufeli WB, Bakker AB. Werk en welbevinden: Naar een positieve benadering in de Arbeidsen Gezondheidspsychologie (Work and well-being: Towards a positive occupational health psychology). Gedrag & Organisatie. 2001; 14:229-253.
Nordang K, Hall-Lord ML, Farup PG. Burnout in health-care professionals during reorganizations and downsizing. A cohort study in nurses. BMC Nursing. 2010; 9:8. https://doi.org/10.1186/1472-6955-9-8 PMid:20525338 PMCid:PMC2900247
McManus IC, Winder BC, Gordon D. The causal links between stress and burnout in a longitudinal study of UK doctors. Lancet. 2002; 359:2089-2090. https://doi.org/10.1016/S0140-6736(02)08915-8
Embriaco N, Papazian L, Kentish-Barnes N, Pochard F, Azoulay E. Burnout syndrome among critical care healthcare workers. Curr Opin Crit Care. 2007; 13(5):482-488. https://doi.org/10.1097/MCC.0b013e3282efd28a PMid:17762223
Innstrand ST, Langballe EM, Espnes GA, Falkum E, Aasland OG. Positive and negative workâ€“family interaction and burnout: A longitudinal study of reciprocal relations. Work & Stress. 2008; 22(1):1-15. https://doi.org/10.1080/02678370801975842
Kim H, Ji J, Kao D. Burnout and Physical Health among Social Workers: A Three-Year Longitudinal Study. Social Work. 2011; 56(3):258-268. https://doi.org/10.1093/sw/56.3.258 PMid:21848090
Rouleau D, Fournier P, Philibert A, Mbengue B, Dumont A. The effects of midwives' job satisfaction on burnout, intention to quit and turnover: a longitudinal study in Senegal. Hum Resour Health. 2012; 10:9. https://doi.org/10.1186/1478-4491-10-9 PMid:22546053 PMCid:PMC3444355
Karadzinska-Bislimovska J, Basarovska V, Mijakoski D, Minov J, Stoleski S, Angeleska N, Atanasovska A. Linkages between workplace stressors and quality of care from health professionals' perspective - Macedonian experience. Br J Health Psychol. 2014; 19(2):425-41. https://doi.org/10.1111/bjhp.12040 PMid:23480487
Mijakoski D, Karadzinska-Bislimovska J, Basarovska V, Montgomery A, Panagopoulou E, Stoleski S, Minov J. Burnout, Engagement, and Organizational Culture: Differences between Physicians and Nurses. Open Access Maced J Med Sci. 2015; 3(3):506-513. https://doi.org/10.3889/oamjms.2015.091 PMid:27275279 PMCid:PMC4877848
Mijakoski D, Karadzinska-Bislimovska J, Milosevic M, Mustajbegovic J, Stoleski S, Minov J. Differences in burnout, work demands and team work between Croatian and Macedonian hospital nurses. Cognition, Brain, Behavior. 2015; 19(3):179-200.
Vahey DC, Aiken LH, Sloane DM, Clarke SP, Vargas D. Nurse burnout and patient satisfaction. Med Care. 2004; 42(2):II57-II66. https://doi.org/10.1097/01.mlr.0000109126.50398.5a
Mijakoski D, Karadzinska-Bislimovska J, Basarovska V, Minov J, Stoleski S, Angeleska N, Atanasovska A. Work demands-burnout and job engagement-job satisfaction relationships: teamwork as a mediator and moderator. Open Access Maced J Med Sci. 2015; 3(1):176-183. https://doi.org/10.3889/oamjms.2015.024
Mijakoski D, Karadzinska-Bislimovska J, Basarovska V, Stoleski S, Minov J. Burnout and work demands predict reduced job satisfaction in health professionals working in a surgery clinic. Open Access Maced J Med Sci. 2015; 15;3(1):166-173. https://doi.org/10.3889/oamjms.2015.020
Alexandrova-Karamanova A, Todorova I, Montgomery A, et al. Burnout and health behaviors in health professionals from seven European countries. Int Arch Occup Environ Health. 2016; 89(7):1059-1075. https://doi.org/10.1007/s00420-016-1143-5 PMid:27251338
Freeborn DK. Satisfaction, commitment, and psychological well-being among HMO physicians. West J Med. 2001; 174(1):13-8. https://doi.org/10.1136/ewjm.174.1.13 PMid:11154654 PMCid:PMC1071220
How to Cite
All rights reserved.