Job Demands, Burnout, and Teamwork in Healthcare Professionals Working in a General Hospital that Was Analysed At Two Points in Time

Dragan Mijakoski; Jovanka Karadzinska-Bislimovska; Sasho Stoleski; Jordan Minov; Aneta Atanasovska; Elida Bihorac

doi:10.3889/oamjms.2018.159

Authors

Dragan Mijakoski Institute of Occupational Health of Republic of Macedonia, WHO Collaborating Center, Skopje
Jovanka Karadzinska-Bislimovska Institute of Occupational Health of Republic of Macedonia, WHO Collaborating Center, Skopje
Sasho Stoleski Institute of Occupational Health of Republic of Macedonia, WHO Collaborating Center, Skopje
Jordan Minov Institute of Occupational Health of Republic of Macedonia, WHO Collaborating Center, Skopje
Aneta Atanasovska Institute of Occupational Health of Republic of Macedonia, WHO Collaborating Center, Skopje
Elida Bihorac MPH candidate, Faculty of Medicine, Ss Cyril and Methodius University of Skopje, Skopje

DOI:

https://doi.org/10.3889/oamjms.2018.159

Keywords:

Job demands, Burnout, Teamwork, Longitudinal study, Healthcare professionals

Abstract

AIM: The purpose of the paper was to assess job demands, burnout, and teamwork in healthcare professionals (HPs) working in a general hospital that was analysed at two points in time with a time lag of three years.

METHODS: Time 1 respondents (N = 325) were HPs who participated during the first wave of data collection (2011). Time 2 respondents (N = 197) were HPs from the same hospital who responded at Time 2 (2014). Job demands, burnout, and teamwork were measured with Hospital Experience Scale, Maslach Burnout Inventory, and Hospital Survey on Patient Safety Culture, respectively.

RESULTS: Significantly higher scores of emotional exhaustion (21.03 vs. 15.37, t = 5.1, p < 0.001), depersonalization (4.48 vs. 2.75, t = 3.8, p < 0.001), as well as organizational (2.51 vs. 2.34, t = 2.38, p = 0.017), emotional (2.46 vs. 2.25, t = 3.68, p < 0.001), and cognitive (2.82 vs. 2.64, t = 2.68, p = 0.008) job demands were found at Time 2. Teamwork levels were similar at both points in time (Time 1 = 3.84 vs. Time 2 = 3.84, t = 0.043, p = 0.97).

CONCLUSION: Actual longitudinal study revealed significantly higher mean values of emotional exhaustion and depersonalization in 2014 that could be explained by significantly increased job demands between analysed points in time.

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